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Privacy Policy

Effective Date: March 18 2021
Company Name: United Home LLC

  1. Introduction

United Home LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including chimney cleaning, gutter cleaning, air duct cleaning, and power washing, or interact with our website.

   2.Information We Collect

We may collect the following types of personal information:

  • Name

  • Phone number

  • Email address

  • Service and billing address

  • Payment information (processed securely through third-party providers)

  • Service history and preferences

  • Communications (calls, SMS, emails)

  • Website usage data (IP address, browser type, device information, pages visited)

  1. How We Collect Information

We collect information through:

  • Website forms and booking systems

  • Phone calls and voicemails

  • SMS/text messages

  • Email communications

  • In-person interactions

  • Cookies and tracking technologies

  1. How We Use Your Information

We use your information to:

  • Schedule and provide services

  • Communicate regarding appointments, updates, and support

  • Process payments

  • Send service reminders and follow-ups

  • Improve our services and customer experience

  • Send marketing communications (only with your consent)

  • Comply with legal obligations

  1. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties as necessary to operate our business, including:

  • Payment processors

  • CRM and scheduling platforms

  • Marketing and communication providers

  • IT and website hosting services

These third parties are required to safeguard your information.

  1. Google Services and Advertising

We may use Google services such as Google Analytics and Google Ads.

Google may use cookies and similar technologies to collect or receive information from our website and use that data to provide measurement services and targeted advertisements.

You can learn more about how Google uses data here:
https://policies.google.com/technologies/partner-sites

You can opt out of Google's use of cookies here:
https://adssettings.google.com/

  1. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure.

  1. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain business and financial records

  • Comply with legal obligations

  1. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyze traffic and user behavior

  • Support advertising and remarketing

You can control cookies through your browser settings.

  1. SMS and Email Communications

By providing your phone number or email address, you consent to receive communications related to:

  • Appointment confirmations and reminders

  • Service updates

  • Billing notifications

Marketing messages will only be sent with your consent.

You may opt out at any time:

  • SMS: Reply STOP

  • Email: Click the unsubscribe link

  1. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate data

  • Request deletion of your data

  • Opt out of certain communications

To exercise these rights, contact us at:
[Insert Email / Phone]

  1. Compliance with U.S. Laws

We comply with applicable U.S. privacy laws, including:

  • California Consumer Privacy Act (CCPA/CPRA), where applicable

  • CAN-SPAM Act

  • Telephone Consumer Protection Act (TCPA)

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

  1. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

  1. Contact Us

United Home LLC
Email: UnitedHomeCarolina@gmail.com
Phone: 704-909-0019

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